Answers below match the Shipping, Return, Cancellation and Payment pages. If anything reads differently, the policy page is the one that applies.

What payment methods do you accept?

UPI and Cash on Delivery. We do not accept card payments, and no payment details are stored on this website.

Can you give a GST tax invoice?

Calara Crescent is not registered for GST. Based on the business’s current circumstances, GST registration is not applicable to the business at this time. GST is not charged separately on any order, and we cannot issue a GST tax invoice bearing a registration number. The price shown on a product page is the product price; applicable delivery charges are shown before checkout is completed.

How much is delivery?

Delivery is free on orders of ₹999 and above. Below that a flat ₹49 applies, and it is shown before checkout is completed.

How long will my order take?

Handling takes 1-2 business days. Total delivery is usually 3-6 business days to a metro address and 5-10 business days elsewhere. These are estimates, not guaranteed dates.

When do orders leave?

Orders confirmed before 3:00 PM IST go to the courier the same working day; later orders go the next working day.

Where do you ship from?

Everything is packed and dispatched by us from Thane. Our business and order fulfilment address is R3,209, Gaodevi CHS, near Shivsena Shakha, Namdeo Vadi, Panch Pakhdi, Thane, Maharashtra, 400602, India.

Do you deliver to every PIN code?

Most, but not all. Some PIN codes are not served by our courier partners, and Cash on Delivery is available only for eligible orders and PIN codes. If we cannot serve an address we tell you and refund any prepaid amount.

Can I return something?

Yes. Contact us within 10 days of delivery. The item should be unused, in original packaging with invoice. The request has to reach us inside the window; the parcel does not.

Do you do exchanges?

No. Request a return and place a fresh order for the item you want; the two are handled separately.

My parcel arrived damaged. What now?

Contact us within 48 hours with photographs of the parcel and its contents. An unboxing video is strongly recommended. We review it and arrange a replacement or a refund where applicable.

When do I get my refund?

Within 7 business days of a returned item reaching us and passing inspection. Cash on Delivery refunds go by UPI or bank transfer to an account you confirm.

Can I cancel an order?

Yes, before it is handed to the courier. A prepaid order cancelled before dispatch is refunded within 5-7 business days.

Is there a warranty?

We do not add a separate warranty through our store. Where a product page states a manufacturer warranty, that warranty applies on its own terms.

How do I reach a person?

Email [email protected] or call +91 9309917780. Customer service hours: Monday–Saturday, 10:00 AM–6:00 PM IST